A general look at the purpose and functions of the hospitality department

The human resources department handles many necessary functions of your business.

A general look at the purpose and functions of the hospitality department

Downloading prezi...

Share on Facebook Businesses in the hospitality industry succeed or fail on the satisfaction of their customers. The hospitality industry comprises three major segments: Businesses within those segments can be as diverse as a mom and pop bed-and-breakfast, an upscale bistro and club, and a family-friendly theme park.

Employees are on the front line of creating satisfied customers. Despite their differences, hospitality businesses all share the same need for top-notch employees who are trained and empowered to provide outstanding customer service.

With success hanging on the quality of its employees, a hospitality organization needs effective human resource management. Whether an employee deals directly with the customers or provides a support function for those who do, their performance is what makes your business stand out above and beyond its competitors.

The best way to hone your competitive edge is to recruit, develop and retain employees who are competent, accountable and passionate about their work. Just hiring a good worker is not enough. These tasks fall within the mission of human resource management. A hospitality business needs a comprehensive HRM strategy to create a businesswide culture that emphasizes employee development, high performance and commitment to delivering quality customer service.

However, small and medium-sized firms often lack the resources and staffing to develop such a system. Human resources functions are often divided among existing staff. For example, the business owner or manager may conduct most of the hiring and firing, leaving recruitment up to word-of-mouth from other employees.

Consequently, some small and medium-sized business in the hospitality sector suffer from a host of problems, including noncompetitive salaries and benefits, poor morale, lowered quality of staff, disciplinary problems and high turnover rate, especially among younger employees.

These deficiencies should be addressed through HR management. However, setting up a good HR system is in itself a challenge, due to lack of resources on the part of the business as well as difficulty finding and hiring qualified HR personnel for a small business.

Planning should begin by analyzing the current service capacity of your existing staff, creating job descriptions and qualification requirements, and projecting current and future HR needs. It may pay to hire a specialized manager to oversee the HR workload and address problems such as absenteeism, poor morale and high turnover rates.

Employee recruitment is typically a weak area for many small hospitality businesses, which often use low-budget recruitment techniques. One option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. Recruitment costs are relatively low, and the pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires.

Training and employee development can also benefit from association with a college or university. Look for continuing education courses and support your employees by reimbursing all or part of the course fee.

Business associations within the hospitality industry may offer conferences, seminars and online instruction that can be a valuable source of employee development opportunities. Most business owners in the hospitality sector have an appreciation for the role of HRM but lack the specialized knowledge to apply best practices and determine impacts of HRM on the business itself.

Training and development should extend to the owner and upper-level managers of the business. Having a well-rounded knowledge of current management practices enables the owner and managers to apply updated procedures and techniques, both in HR and other aspects of the business.

The results should pay a dividend in terms of more efficient operations and heightened employee performance, leading to greater customer satisfaction and repeat customers.It is the function of purchasing department to work in close coordination and cooperation with other departments of the company.

To a considerable extent, the attitude and reactions of other departments towards purchasing department extends to these other departments. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, .

Start studying Hospitality Facilities Management. Learn vocabulary, terms, and more with flashcards, games, and other study tools.

A general look at the purpose and functions of the hospitality department

Search. Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and requires minimal training the engineering department is responsible for maintaining laundry equipment.

Jun 27,  · Health care benefits are also handled by the human resource department.

~ Forever 18

Employee Relations. Another key function of the HR department is the managing of employee relations. In larger organizations, the general manager reports to a corporate executive, often the chief executive officer or chief operations officer. General Manager Responsibilities A GM's duties and responsibilities cover a lot of ground, but these are some of .

The accounting department may be assigned other functions as well, but this list gives you a pretty clear idea of the back-office functions that the accounting department performs. Quite literally, a business could not operate if the accounting department did not do these functions .

A general look at the purpose and functions of the hospitality department
Implementing Hospitality